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4 Genius Ways to Grow Your Instagram Following

Performing in front of a small, or non-existent crowd, the norm in 2020…but it shouldn’t be on Instagram. It doesn’t matter if you’re the Picasso of posting, or the Charles Dickens of captions if

CASE STUDY: 53% Increase in YOY Email Revenue Using Automation

We often say that email automation is the digital equivalent of a robo-vac… Bear with me… Basically, you set it up, switch it on, and off it goes zipping around picking up all the

Tech-Giants in Trouble, Retail Sales Slump and the Death of Remarketing: Our August Round-Up

The digital world stops for no one 🌏 Somedays it feels like I blink and suddenly everything has changed. There’s been a major product launch, a household name has gone bust, or there’s been

The Essential New Business Practice – Slowing Down to Speed Up

Slowing down to speed up means stepping out of the daily grind, hitting pause on the constant stream of to-do's, and taking time to reflect on your priorities and work to date. Here's how

The Government Digital Platforms Inquiry Explained

Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!

How to Respond to Positive and Negative Reviews

Responding to customer reviews is a critical piece in your marketing and CX strategy. Here's how to respond to the good, bad, and ugly!

Jo Harris Joins the MI Academy Team!

Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,

How to Set Your Team Up for a Productive 2021/22 Financial Year

As a business, EOFY is a time for you to dig deep into the numbers, reflect on your successes and analyse your shortfalls. Here's how to do that!

7 Smart Retailer Investments to Make In 2021

Newsflash: 2020 threw a spanner in the works. For Aussie retail, the pandemic highlighted a lot of the cracks that had been there all along. Gaps in the digital experience, underinvestment in customer service