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General Archive

5 Reasons Why Most Team Transformation Efforts Fail

Team transformation is the process of evolving your strategies, processes, procedures, technologies, and culture, to become better. Here's how to do it...and fail less!

Preparing for Black Friday, Officeworks’ MVP, Twitter’s Agency Playbook and A Brilliant Beer Commercial: Our September Update

This is a monthly article is for those of you who don't have the time to wade through politics and celebrity trash to find the news and updates that matter to you and the

The Future of Marketing—Jenn Donovan Podcast Interview

Recently our Managing Director, Alita Harvey-Rodriguez, sat down with the phenomenal Jenn Donovan from the Small Business Made Simple Podcast to chat all things marketing, customer experience and the future of sustainable business. Jenn’s

Tech-Giants in Trouble, Retail Sales Slump and the Death of Remarketing: Our August Round-Up

The digital world stops for no one 🌏 Somedays it feels like I blink and suddenly everything has changed. There’s been a major product launch, a household name has gone bust, or there’s been

The Government Digital Platforms Inquiry Explained

Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!

Jo Harris Joins the MI Academy Team!

Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,

50+ Aussie Retailers to Shop with this Christmas

50+ of our favourite Aussie retailers to help you shop locally this silly season

INTRODUCING: MI Academy Community Noticeboard

Are you a good person working for a good business doing great things? We want to hear from you! We are very fortunate to work in an industry that lives by the mantra, ‘sharing is

People of Retail | Marcus, Raw Beauty Studio

We’re back again with another instalment of our People of Retail blog series. In this series, we will be talking with interesting people from all areas of retail, customer service, sales and marketing. We will